Supra Outage

Supra Outage Notice

Supra is currently experiencing an outage. We are actively working with Supra and will provide updates as soon as an estimated resolution time is available. We apologize for the inconvenience.

In the meantime, Supra recommends manually updating your key using the following steps:

1. You need your Key Serial Number. If you don’t know it, you can find it in the app at the top of the screen
   
2. Log in to SupraWEB (from either your desktop computer or mobile device).
   https://supraweb.suprakim.com/KimWeb/Login.mvc/AssistantLogin/
   OR in the app click More > SupraWEB.
3. Enter your Key Serial Number.
4. Enter your PIN (the same PIN used to open Keyboxes).
5. Select WI – South Central Wisconsin MLS under Association.
6. On the left panel click Update Code
7. Write down the emergency code that is generated.
8. Exit the Supra app completely and reopen it.
9. When prompted, select Yes to enter an emergency update code.
10. If you don’t get prompted, tap More, then About eKEY app, then Emergency Update Code
11. Enter the code you wrote down and tap Update.
12. On the main screen if there is a red X over the Update button ant the bottom, tap it to update.

Thank you for your patience while this issue is being resolved.

Webinar Cancellation Notice

The Map Search Webinar scheduled for today at 11:00 AM and the Paragon Basic Webinar scheduled for June 5 at 10:00 AM have been canceled.

The next Map Search Webinar will be held on July 9 and the next Paragon Basic Webinar will be held on July 10. We encourage you to register for those sessions and join us then: Map Search Webinar & Paragon Basic Webinar

We apologize for any inconvenience and appreciate your understanding. If you have any questions, please contact the RASCW office.