After Hours Support
The SCWMLS staff can be reached Monday - Friday, 8:00 a.m. - 5:00 p.m. at 608.240.2800.
If you need assistance outside of those hours because...
- ...you forgot your Paragon password, click on the "I forgot my Paragon Password" link located below the password field on the login screen. Enter your login name and your email address and click Submit. A dropdown box will appear. Make sure "South Central WI MLS" is displyed in the dropdown box and click Submit. Your password will be emailed to you.
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...you need help with Paragon, call the FNIS Support Line at 877.657.4357*
*Available Vendor support Hours:
M-F 6:00AM - 8:00PM CST
Sat 9:00AM - 3:00PM CST
Sun 11:00AM - 3:00PM CST
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...your Supra keycard does not work, call 608.332.5400
Before calling for help with your Supra keycard, please take a minute to check the following:
- Is it before 6:00 a.m. (7:00 a.m. during daylight savings)? Keyboxes will not open before 6:00 a.m. (7:00 during daylight savings).
- Has your keycard been updated for today? If not, perform an update.
- Have you reset your ActiveKey? Press the end of a paperclip into small "reset" hole on the back of the card.
KIMVoice for Updates - 1-877-788-4220 or 1-888-968-4032
KIMWeb for Updates - www.supraekey.com