Supra Lockbox Information

eKEY Information | New Phone Activation Instructions | Re-Authorization Instructions

« Supported Lockbox System Equipment

Supra iBox Supra ActiveKEY Supra eKEY Application/FOB
(Windows Mobile/Android OS/iPhone)

   Supra Technical Support:   

« What is an ActiveKEY?

DisplayKeyImg The KEY works in conjunction with the keyboxes. Property keys are placed inside the keybox. When a Keyholder, after making an appointment, goes to show the property, they will use their KEY to open the keybox and retrieve the property key(s). Each REALTOR is assigned a PIN number that works with his/her KEY. The keybox records the date, time, and KEY serial number each time the keybox is opened.

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« Who can lease an ActiveKEY?

Licensed Real Estate Agents and/or Brokers who are REALTOR members of a REALTORS Association.

Licensed or Certified Appraisers who are REALTOR members of a REALTORS Association.

State Certified Home Inspectors Who are AFFILIATE members of a Realtors Association.

Personal Assistants who are licensed or unlicensed. Assistant form (click here for a copy in .pdf format) must be completed along with an ActiveKEY Lease Agreement. The ActiveKEY is assigned to the agent. All fees are applicable.

If you fall under one or more of these categories, you are eligible to lease a key, subject to the execution of an ActiveKEY Lease and Usage Agreement (click here for a copy in .pdf format).

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How do I get my ActiveKEY?

Where: SCWMLS Office located at 4801 Forest Run Rd. Madison, WI

When: 8:30am-4:00pm Monday through Friday

Fee Schedule:

Quarter Annual Fee Deposit* Processing Fee Total Due
June-Aug $175.00 $50.00 $50.00 $275.00
Sept-Nov $131.25 $50.00 $50.00 $231.25
Dec-Feb $87.50 $50.00 $50.00 $187.50
Mar-May $43.75 $50.00 $50.00 $143.75

*A rebate of $50 will be given upon the return of a valid, operating ActiveKEY.

Payment Types: Visa - Mastercard - Cash - Personal Checks made payabe to MLS Corp

Please allow for 30 minutes of training. Only one ActiveKEY will be issued per person.

*Additional Broker Keys
An MLS Participant/Office manager may lease one additional ActiveKEY for each 25 Keyholders within his/her office location. These keycards can be used, on a temporary basis, by current active Keyholders in the same office in the event their keycard fails. Fees are the same as other leased ActiveKEYs. Click here for Additional Keycard Agreement.

Additional Information

Each Keyholder will be responsible for maintaining control of their Activekey. It is not to be loaned to another agent/associate or any other person. Violation of this rule will result in a fine up to $1,000 to the Keyholder and $1,000 to the Participant Member. Such violations may also result in loss of key privileges and/or MLS services.

Lost ActiveKEY
Lost ActiveKEYs must be reported to the MLS office immediately. The Keyholder will be required to complete a Lost Key Report and pay all applicable replacement fees (currently $249) to obtain a replacement. If the lost ActiveKEY is found and returned, generally the MLS will issue a full refund of the $249 fee.

Leaving the MLS/Returning the ActiveKEY
As stated in the ActiveKEY lease agreement, when a Keyholder leaves the MLS, the ActiveKEY must be returned to the MLS office. The MLS will refund $50 provided the ActiveKEY is functioning properly.

Optional Car Charger
If you are looking for a convenient way to keep your ActiveKEY charged, the MLS carries Car Chargers in the office. The cost for the Car Charger is $19.95 + tax. Call the MLS at 608.240.2800 to place an order and have one mailed to your office (shipping costs will apply) or stop by the SCWMLS office.

Defective Keys
Any defective ActiveKEY will be repaired or replaced at no charge unless it is determined by the manufacturer that the malfunction is a direct result of misuse by the keyholder. The current replacement charge for a damaged ActiveKEY is $249.00. The Keyholder must return the damaged key before obtaining a replacement.

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Oh No! My ActiveKEY doesnt work! Now what?

First, try resetting the Key. Press with paperclip in the "Reset" hole on the back. Wait for "GE Security ACTIVEKEY" to show up on the LCD screen. Otherwise:

  1. Call the MLS at 608.240.2800 during normal business hours or 608.332.5400 after hours. MLS staff will first try to troubleshoot your problem over the phone. If the problem is not resolved, they will arrange for a replacement card.
  2. Call Supra Support at 877.699.6787 anytime.
  3. Contact your broker or office manager. Under circumstances where a replacement ActiveKEY is not reasonably available from the MLS, brokers and office managers may lend their ActiveKEY, for a maximum of 48 hours, to active Keyholders licensed with their company.
  4. Contact a fellow REALTOR or the listing agent of the property. Although they are not allowed to lend you their keycard, other REALTORS may be willing to meet you at the property.

Please remember, it is against MLS rules to loan your keycard to another Keyholder or any other person unless you are the MLS designated broker or office manager.

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« How Does the ActiveKEY Work?

Your ActiveKEY updates via most cell towers.

When your ActiveKEY is updated, your screen will indicate "Ready For Use".

Your ActiveKEY works in conjunction with the Keybox which is attached to the property and holds the property keys inside. You will receive training when you pick your ActiveKEY on how to Obtain the keys from the box and Release the Shackle on the Keybox.


Obtaining Key

Press the On/Off Button on your ActiveKEY.
If key is updated it will automatically read Obtain Key.

Press the Enter Button.
Enter your 4 digit PIN#.
Press the Enter Button.
Point your ActiveKEY at the infrared panel of the iBox.
Push up on the Key container when the key displays the message - Press Key Container or when you hear 4 short beeps.


The ActiveKEY battery is rechargeable NOT replaceable.

Each time the ActiveKEY is turned ON, your Battery Status is displayed. The battery meter will display four bars for a full charge. When the battery in nearly drained, the key will display "low battery" when it is turned ON, and the battery meter will show no bars. The ActiveKEY battery is designed to provide approximately 3 days of use on a full charge.

Your ActiveKEY comes with a wall charger. Charge your ActiveKEY every day if possible. Optional car chargers are available at the SCWMLS office for $19.95 plus tax.

The battery cannot be overcharged.

OUT OF CELL TOWER RANGE  *KIM = Key Information Manager

Even if you have cell coverage, you may not have key coverage.

Not all cell towers talk the same language. If you are in an area where your key indicates there is "No Cell Coverage Available", your key may not connect for an automatic update. If so, you will need to use one of the following backup updating methods: usb cable, KIMVoice or SupraWeb.

If this is a temporary situation, the next time you are in range of a cell tower that speaks the language, your key will automatically sync and update.

USB Updating: An Effective Alternative

If you are consistently out of range for cell tower updating - you should consider setting up the usb cable, as this is the quickest and easiest method and also ensures that you don't miss any important updates that download to the key.

You can manually activate your ActiveKEY by connecting it to your computer, where it can be updated using your Internet Connection. Before you can connect your key, you must install the ActiveKEY PC Sync Software on your computer.
Click Here for Instructions.

Or...if you have access to the internet. You can visit the SUpra* Website at to obtain an update code for your ActiveKEY.

Click on the "Log on to Kim" box. Select WI-South Central Wisconsin
Enter your key serial number and your PIN number, and click on Login.
Click on the Update Code link on the top of the left-hand navigation menu.
Your update code and instructions on how to enter it into your keycard will display.

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Turn on your key by pressing ON/OFF. Scroll down to Manually Input Update


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« What is an eKey?

Android User Manual
Blackberry User Manual
Palm/Windows User Manual

You can choose from a wide selection of Supra-certified Smartphones or PDAs, the same devices that many of you already carry! Just add Supra software and your device becomes your lockbox key.

There are 2 levels of eKEY service that can be added to your Smartphone or PDA.

eKEY Basic lets you open iBoxes to retrieve listing keys & gives you the ability to program your own iBoxes. $175.00 annual fee paid to SCWMLS.
(effective January 4, 2010)

eKEY Professional includes updated MLS information, a complete roster of agents, maps, and showing details right on your device. The $175.00 annual fee still applies (paid to SCWMLS). There is a $50.00 activation fee and an additional $11.17/month (paid directly to GE Security).

To add new eKEY service to your Smartphone, please call the SCWMLS Office. You will be asked to make sure you have a compatible phone and if you want the eKEY Basic or the eKEY Professional. You may set up your monthly eKEY fees with a Visa or Mastercard. If you are currently using the ActiveKEY, you will have to return it. The $50 deposit will be refunded to you at that time.

For a list of Compatible Smartphone Devices, please refer to the Current Devices Chart. The purchase of a FOB device is required to be able to use the eKEY on your Smartphone. The cost of the FOB is $58.00.

eKEY for iPhone requires an iTunes account. Please be sure that this is setup prior to making an appointment for an upgrade. You may also download the eKEY Application (located within the iTunes Store) prior to coming into the SCWMLS Office.

An iPhone adapter is required for this application. iPhone adapters are available at the MLS office.

New Member eKEY Fee Schedule:

Quarter Annual Fee* Equip Purchase** Processing Fee Total Due***
June-Aug $175.00 $58.00 $50.00 $283.00
Sept-Nov $131.25 $58.00 $50.00 $239.25
Dec-Feb $87.50 $58.00 $50.00 $195.50
Mar-May $43.75 $58.00 $50.00 $151.75

*Annual fee of $175.00 billed June 1st of each year after
**FOBs/iPhone Adapters subject to availability

Please call the MLS Office at 608-240-2800 to make an appointment to upgrade to the eKEY.

eKEY Users - ReAuthorizing your eKEY application. For instructions, click here.

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« What is a Cooperating Key? Why is it useful?

There are keyboxes on properties everywhere in Wisconsin. Although these keyboxes all look the same, they may not have the same system code programmed into them.

The SCWMLS, the Rock/Green MLS and the Dodge County MLS currently share the same KIM system.

Keyboxes on properties listed by Realtors that are not members of the SCWMLS, Rock/Green or the Dodge County MLS have codes programmed into the keyboxes that prohibit our ActiveKEYs/eKEYs from accessing them.

Having your ActiveKEY added to another area's KIM System, allows you to show more properties in Wisconsin.

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« How do I access Keyboxes around the state?

Call the SCWMLS office (608.240.2800) or email Chris at to be added to a cooperating KIM system.

We will then notify the KIM administrator to add you to their KIM system. This process can take up to 24 hours. You will not be able to show the same day of request.

Instructions will be provided when you call the SCWMLS with your initial request.

There is currently no charge to access cooperating KIM systems.


This state map also reflects WI MLS regions. Some MLSs overlap in certain counties. Contact your MLS if clarification is needed.

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« Are You Violating Key Rules

When you picked up your ActiveKEY/eKEY, you were required to read and sign the ActiveKEY/eKEY Lease and Usage Agreement and participate in a training session.

The ActiveKEY is leased to you and MUST be returned upon the termination of your RASCW/SCWMLS membership. The eKEYsupplemental equipment belongs to the agent; however, access to the system will be terminated if the agent is a non-member.

Sharing is not allowed; as specifically stated in Section 6(d) of your ActiveKEY/eKEY Lease and Usage Agreement. A fine may be assessed.

Security - Section 6 (a) and (c) of your ActiveKEY/eKEY Lease and Usage Agreement - do not leave your PIN in your pouch or attach your PIN to your ActiveKEY/eKEY. You will be held responsible if your ActiveKEY/eKEY is used in criminal activities.

If you lose your keycard, and the person finding it also has your PIN, s/he will be able to access all the properties in all of South Central Wisconsin with Supra keyboxes. You could be held responsible for any criminal activities and/or activities that do not adhere to SCWMLS regulations.

If you are having a hard time remembering your PIN, stop by the MLS office to change your PIN to something you can memorize.

If you misplace your keycard, or if you believe your keycard has been stolen, notify the SCWMLS immediately.

If you are found in violation of any of the policies outlined in your ActiveKEY/eKEY Lease and Usage Agreement, disciplinary action may range from a letter of warning to a fine of $1,000 to both you and your broker, and may also include termination of keycard and/or MLS services. The severity of the sanction will be in direct response to the severity of the violation.

Sellers, brokers, and listing agents have much to lose if a keycard should fall into the wrong hands. The keycard is a wonderful timesaving tool that also carries with it the need for a huge amount of responsibility.

If you have any questions regarding the rules and policies, you can refer to your ActiveKEY/eKEY Lease and Usage Agreement (click here for a copy in .pdf format) or call the SCWMLS office at 608 240-2800.

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« What is an iBox KeyBox

DisplayKeyImg The Supra Keybox works in conjunction with the ActiveKEY/eKEY. The Keybox holds the keys to the listed property. Any agent with an ActiveKEY/eKEY will, with proper notification to the listing office, be able to obtain the keys to show the property to prospective buyers.

Supra KeyBoxes are owned by the South Central WI MLS and loaned to MLS Participants based on their listing inventory.

Who can be issued a Keybox?
KeyBox checkout is limited to the Participant Member only.

How many are issued?
KeyBoxes are disbursed, as a general rule, at the rate of 125% of current active and pending listings in the following categories: Single Family, Condo and Multi-Family. Designated Brokers may call the office to check on their Keybox availability. Contact Chris at 608 240-2800 or by email at A Keybox Agreement must be signed by the Participant Member before any Keyboxes can be picked up. (click here for a copy in .pdf format).

What is a Shackle Code?
Each Keybox has its own Shackle Code. This releases the Shackle so that it can be attached to the listing. Shackle Codes are distributed with each new keybox and are maintained by the Broker office.

What is the Key Container?
The Key Container releases from the bottom of the Keybox using your ActiveKEY/eKEY and PIN number. This is where the keys are placed for safekeeping. To Release the key container, push up on the container and it will slide into your hand

Audit Policy
The MLS reserves the right to recall extra KeyBoxes from a Broker based on an audit of active listing inventory. There is a $3.00/day per box charge for KeyBoxes that have not been returned to the MLS office after a request for return has been made.

Assign Your Keyboxes
You can still assign your keyboxes to your listings in order to track Showing Activity. Click here for instructions.

KeyBox Access Hours
KeyBoxes come from the factory preset to open between the hours of:

Defective KeyBoxes
Defective KeyBoxes should be returned to the MLS office for repair and/or replacement.

If a KeyBox requires repair or replacement due to causes beyond normal wear and tear, the Broker will be charged $50 per defective box.

Lost KeyBoxes
Lost KeyBoxes should be reported to the MLS office immediately. There is a $50 maximum replacement charge for a lost KeyBox.

The following instructions are for ActiveKEY users. eKEY users please refer to the eKEY user manuals located here.


Removing/Placing iBox on a Listing

Press the On/Off Button on your Active KEY.
Scroll down to Release Shackle.
Enter the 4 digit iBox shackle code.
Press the Enter Button.
Press "2"-NO to Assign Keybox(Do this via the website-User Manual Page 31)
Point your ActiveKEY at the infrared panel of the iBox and the shackle will release on it's own.

Reading the Keybox - Who entered my listing?
Keyboxes can be read on the spot. The last 100 entries can be displayed on the ActiveKEY screen.
Turn on your ActiveKEY - Scroll Down to

For Printable Step-by-Step instructions, click here.

Extended Keybox Hours
If you need to enter a property outside the preset hours, the owner of the keybox can set the box to 24-hour access. Instructions are as follows:

  1. Press ON/OFF button
  2. Scroll down to Set iBox Time Access
  3. Press Enter button
  4. Select 2 (24-Hour Access
  5. Enter Shckle Code for the particular box you are accessing
  6. Point the Key at the Infrared Eye
  7. When ActiveKEY beeps 2 times and displays the word "Successful", box is set to open 24-hrs a day

Please note that to set the box back to Timed Access, you can follow the above instructions, but press the number 1 button (Timed Access) for step (5) instead of the number 2 (24 Hour Access) button.

Showing Info/Reading A Keybox from Supra Web
Each time a keybox is opened, the keycard and the keybox record that activity. If you assign your keyboxes on Supra web, a message indicating how many showings you have had will be delivered to your keycard after each eSync. In addition, showing information including showing date, showing time, agent name, agent's office name, and phone, will be available to you via Supra web.

Showing Reports
To assign your keyboxes, login to Supraweb at
Click Here for instructions.

Assigning Your Keyboxes Showing reports on Supra web include showing date, showing time, key serial number, agent's name, agent's company name, and company phone number. When you get a message on your ActiveKEY that you have had showings, login to KIMweb at and select the Showing Activity link form the left menu and follow the instructions on the screen. If you assign your keyboxes to your listings on the website, showing activity will be transmitted to your ActiveKEY/eKEY.

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